Providing Quality Service to Customers with Disabilities

With strong commitments to community partnership and public impact, the Tompkins Chamber and Finger Lakes Independence Center (FLIC) are collaborating to present strategies for providing quality services to people with disabilities and help you answer questions you and your staff may have. Please join us for the following presentation.

L.E.A.R.N: Providing Quality Service to Customers with Disabilities
Wednesday, September 23
12:00-1:00 via zoom

The webinar will summarize methods employers may use in their businesses/organization. Valerie Horn and Jeff Boles from Finger Lakes Independence Center will be hosting the presentation via Zoom. FLIC staff provides a personal perspective on disability issues and customizes free presentations to directly assist business owners as well as their employees about this topic. Specific issues to be covered include:

• The Americans with Disabilities Act (ADA) and service animal requirements
• Facility accommodations
• How to accommodate and interact with customers with disabilities
• Serving customers with disabilities during COVID 19
• Discuss and solve hypothetical scenarios that you can apply to your own business

The format of the webinar will be a 45-minute presentation of information followed by a 15-minute Q&A.

For more information and to register, visit