Coronavirus Update

For a list of online resources to combat social isolation, click here.

4/13/20 Update

FLIC will continue to be closed until it is deemed safe and reasonable to re-open. As many services as possible are taking place remotely. Some staff will continue to use our office under social distancing guidelines.


Consumer Directed Personal Assistance Services Program (CDPAP) aide time sheets, enrollment packets, and other documents will continue to be processed as normal. Aides and consumers of the CDPAP program should turn in their time-sheets as usual.

If you have questions or other needs, you can call FLIC at 607-272-2433 and leave a message. You can email staff members as well.

FLIC is taking this action out of an abundance of caution and strong sense of responsibility towards our staff, consumers, and the community. The importance of staying put and limiting your contact with other people, to protect your health and the health of others, including people with disabilities, caregivers, and older adults can’t be overstated. It is also important to reduce the burden on our medical community, allowing them to work effectively.

Thank you for your patience during this difficult time.

For general questions 2-1-1 operators will have the most up-to-date information and guidance provided by the Tompkins County Health Department. “2-1-1 is a trusted resource in our community, and they can ensure that the public’s inquiries are responded to in the most efficient manner,” said Frank Kruppa, Public Health Director.

2-1-1 should be used for non-medical inquiries only. Calls regarding health and medical inquiries should be directed to the Health Department at 607-274-6604. If you are experiencing symptoms, including cough, fever and shortness of breath, call your health care provider.


What You Need to Know About COVID-19
Novel Coronavirus
• Coronaviruses are a family of viruses that cause mild illnesses like a cold, to more serious illnesses like pneumonia.
• Infections with this new virus have been reported in many countries, including the U.S. For an updated list of affected areas, visit
• The virus is likely to be spread from person to person, but it is currently unclear how easily it spreads.
• Commonly reported symptoms include fever, cough, and shortness of breath.
• Most people (80%) with COVID-19 will feel like they have a bad cold or the flu. Some people will require hospitalization. People who are at most risk for severe illness are elderly or have other health conditions.

How should New Yorkers Protect Themselves?
New Yorkers should go about their daily lives, but take certain precautions:
• Get the flu shot—it’s not too late. Although the flu shot will not protect you from COVID-19, it will help prevent the flu which has similar symptoms to this coronavirus.
• Cover your coughs and sneezes with a tissue or your sleeve (not your hands).
• Wash hands often with soap and warm water for at least 20 seconds.
o Use an alcohol-based hand sanitizer if soap and water are not available.
o Do not touch your eyes, nose, or mouth with unwashed hands.
• If you feel sick, stay home.
• If you have fever, cough and/or shortness of breath, and recently traveled to an area with ongoing spread of coronavirus, or have been in close contact with someone who has recently traveled to any of those areas, go to your doctor.
• If you have these symptoms, but no travel history, stay home and call your doctor.
o Hospital staff will not ask about immigration status.
o If you need connection to a health care provider, call 311.
o You can also contact ASL Direct via Video Phone: 646 – 396 – 5830
This is a rapidly changing situation. Please check for the latest updates.

Please see below for a video in American Sign Language that highlights important information on the Coronavirus. To assist us in getting the word out, please share the following video link within your network.

What You Need to Know About Coronavirus (ASL Video)